Ask what types of professional training a company’s technicians have received. Santa Monica Steam Carpet Cleaning Services company should employ people that hold the Carpet Cleaning Technician certification by the Institute of Inspection, Cleaning, and Restoration Certification.
This is the most common and well-known training school for the carpet cleaning and restoration industry. Other certifications to look for include Upholstery and Fabric Cleaning Technician, Rug Cleaning Technician, Carpet Repair and Reinstallation Technician, and Water Damage Restoration Technician.
Knowledge comes not only with education but experience. Ask how long a company has been in business and check social media sites, search engines and places like their reviews for customer feedback.
Also, ask your friends and neighbors who they have used in the past and their experiences with the company. One or two bad reviews do not necessarily mean you shouldn’t use a company, but many poor reviews should raise a red flag. You can also ask the company for references if the information is not available online.
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In many cities, small cleaning companies come and go rapidly. Ask the Santa Monica Steam Carpet Cleaning Services company you call whether they are licensed with the state you live in. You can also check for this online on local government websites. Check the License Check tool to see what licensure a company needs in your area.
A cleaning company should also carry liability or workman’s’ compensation insurance related to the services they offer. It is also a good idea to ask whether the company runs background checks on all of their employees.
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If a price sounds too good to be true, it probably is. Typically, you get what you pay for, and price should never be the main reason for choosing a carpet cleaning company. Always read the fine print on advertised specials.